System Status
Outage
Around 18:35 UTC (20:35 Berlin time), the network between our servers started experiencing issues caused by a problem at the data center. After 2 minutes of downtime, our system automatically switched to a different database server to restore availability. For the following hour, until approximately 19:37 UTC, the network continued to be unreliable. According to our monitoring data, almost 100% of page loads were successful, but various system functions such as adding productsto the cart or creating an order had a failure rate of up to 20-25%, such that customers had to retry one or two times until the selected action worked. In other words, purchasing tickets was possible at all times except for the ~2 minute downtime around 18:35 UTC, but with degraded user experience.
The network has recovered and systems continue to function normally.
Network problem -- currently recovering
Network seems to be recovering. We're investigating further. As far as we can tell, pretix was mostly usable the whole time. We'll look into it further.
We're seeing network issues within the data center between our servers. The system is mostly up, but with intermittent failures. We're investigating.
Our team has confirmed that an incident is currently impacting our system. We are now looking into solutions and will update this page as soon has we have relevant information to share.
Our automated monitoring system has detected an outage. Our team has been alerted and is looking into the issue. We will update this page if we have relevant information to share.