Having issues? Contact us at support@pretix.eu or +49 6221 3217750.
One of our load balancers was shortly missconfigured
Our team has confirmed that an incident is currently impacting our system. We are now looking into solutions and will update this page as soon has we have relevant information to share.
Our automated monitoring system has detected an outage. Our team has been alerted and is looking into the issue. We will update this page if we have relevant information to share.
Dear pretix.eu customers and partners,
to perform a necessary upgrade to our database cluster, we need to announce the following maintenance window:
System Status
from Thursday, 2026-07-03, 22:00:00 UTC
to Friday, 2026-07-04, 00:00:00 UTC
Within this window, we expect pretix to be unavailable for an total duration of up to two minutes. We announce the larger window only as a precaution in case there are unforseen issues.
You can convert this to your timezone here:
https://dateful.com/convert/utc?t=2200&d=2026-07-03
If you have an event at this time, we kindly ask you to make sure that your check-in devices are synchronized beforehand and switched to offline scanning mode to prevent any disruption to your event. If you have any questions on this, please reach out to us.
Thank you,
your pretix.eu team
The maintenance has been planned.