System Status

pretix is up and running

Having issues? Contact us at support@pretix.eu or +49 6221 3217750.

Recent incidents

Error messages after purchase

There is currently an ongoing issue where users are presented an error message like "Please enter your name" or "Please enter your invoice address" after they confirmed their purchase. The order is still being created and emails are sent, but users might be confused and not find the link in the email to resume payment. This only affects some shop configuration: It appears that only shops with required invoice address are affected for now.

As of 20:35 (Berlin time), the issue is fully resolved!

A fix is being deployed.

We have been made aware of the issue and are developing a solution.