System Status
Outage
At 12:07 UTC (14:07 UTC), our system started to have severe performance issues. Around 40% in requests resulted in timeouts and all other requests were answers very slow. Between 13:22 UTC and 13:44 UTC, we took the system offline to be able to research the cause better. At 13:44 UTC, we made the system available again with slightly better performance. After 13:55 UTC, the system fully recovered.
An extensive post-mortem analysis is now available on our blog.
The root cause has been fixed. We'll follow up with a detailed post-mortem on https://pretix.eu/about/en/blog/ in the next days.
The system is recovering, we're looking further into the root cause.
The issue is still ongoing, the system is overloaded in a way that we do not understand yet, we are investigating further.
Our team has confirmed that an incident is currently impacting our system. We are now looking into solutions and will update this page as soon has we have relevant information to share.
Our automated monitoring system has detected an outage. Our team has been alerted and is looking into the issue. We will update this page if we have relevant information to share.